Terms & Conditions

EXTENDED WARRANTY – TERMS & CONDITIONS

Important: The dealer acts only as a facilitator. This Extended Warranty is a contract between the Customer and Policy Care.

Non-refundable Plan

“This Extended Warranty Plan is non-refundable, non-transferable, and cannot be cancelled once issued.”

1. GENERAL GUIDELINES / PRE-REQUISITES FOR CLAIMING EXTENDED WARRANTY

• Policy Care reserve the right to repair or replace any defective battery component, based on inspection.
• To avail Extended Warranty benefits, the customer must maintain the vehicle strictly as per the OEM – (Original Equipment Manufacturer) periodic maintenance schedule through any OEM Authorized Dealers / Service Centre.
• Warranty coverage continues only for the remaining period of the extended warranty even if parts are repaired or replaced.
• All claims must be supported with Vehicle RC, Extended Warranty Certificate, Service History, and original purchase invoice.
• Policy Care reserves the right to conduct battery health tests, capacity tests, and performance diagnostics before approving the claim.

2. SCOPE OF COVERAGE – WHAT IS COVERED

The Extended Warranty covers the following components against manufacturing defects and abnormal performance degradation:

• Traction Battery Pack (Lithium-ion/LFP/NMC)
• Internal cell modules
• Battery casing (manufacturing defect only)

Battery will be considered eligible for repair/replacement only if capacity drops below 70% of its original performance as per test methods.

3. LIMITATIONS & EXCLUSIONS – WHAT IS NOT COVERED

A. Misuse / Improper Usage

• Parts subjected to misuse, accident, overloading, negligent usage.
• Use of non-recommended chargers or electrical components.
• Unauthorized modifications or tampering of battery, BMS, wiring, controller, or drivetrain.

B. Charging & Electrical Issues

• Failure due to usage of non-recommended charger or low-quality charging sources.
• Damage caused by improper charging practices, deep discharge, or power fluctuations.

C. Maintenance Negligence

• Improper or lack of periodic maintenance.
• Continued use of the vehicle after a known fault.
• Using non-genuine or non-approved spare parts of OEM.

D. Accidental / External / Environmental Damage

• Accident, physical impact, collision, or dropping.
• Water ingress due to improper usage, waterlogging, floods.
• Damage by fire, natural calamities, strike, riots, vandalism, terrorism, insects/animals.

E. Standard Wear & Tear

• Normal battery deterioration with age and usage.
• Gradual capacity loss above 70% capacity threshold.
• Normal noise, vibration, or performance variations not affecting functionality.

F. Tampering / Unauthorized Work

• Battery opened, resealed, repaired or altered by non-authorized service personnel.
• Odometer tampering or non-functional odometer.

G. Other Exclusions

• Indirect losses such as loss of time, business, or inconvenience.
• Vehicles used for racing, competition, commercial abnormal loads, or extreme riding.

4. CUSTOMER OBLIGATIONS / CONDITIONS FOR CLAIM APPROVAL

The customer must:

• Follow all instructions in the OEM User Manual and Warranty Policy.
• Get the vehicle serviced periodically at OEM Authorized Dealers/Service Centres as per the product Service schedule.
• Use only genuine spare parts recommended by the manufacturer.
• Report any issue immediately to the authorized service centre.
• Avoid any tampering or unauthorized modifications in the vehicle configuration or battery.
• Avoid usage of unauthorized chargers, controllers, motors, tyres or electrical components.
• Allow only authorized personnel to repair or adjust the vehicle.
• Make the vehicle available for inspection when requested.
• Maintain proper documentation (service records, invoices, etc.).

Non-compliance with these conditions will automatically void the Extended Warranty claim.

5. BATTERY DEGRADATION & REPLACEMENT POLICY

• Battery capacity naturally reduces over time and usage. This is normal wear and tear.
• A battery is considered for replacement only when its health drops below 70% of original rated capacity.
• Replacement battery may be new, refurbished, or an equivalent specification unit based on availability.
• Replacement does not extend or restart the warranty period.

6. CLAIM DECISION & LIABILITY LIMITATION

• The decision of Policy Care on claim approval shall be final.
• Maximum liability is limited to repair or replacement of the defective battery component only.
• Policy Care is not liable for vehicle downtime, transportation or towing, loss of income, or consequential damages.

7. LEGAL TERMS

• The Extended Warranty contract is between the Customer and Policy Care.
• OEM Dealer acts only as a facilitator and is not legally liable for claim approval or rejection.
• All disputes are subject to Surat, Gujarat jurisdiction only.