Privacy Policy

Last Updated: December 3, 2025

This Privacy Policy explains how Policy Care (“we”, “us”, “our”) collects, uses, shares, and protects personal information when you visit our website, purchase our services, or interact with us in any way. By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal and non-personal information:

a) Personal Information

Provided by users voluntarily, including:

• Full Name
• Email Address
• Phone Number
• Billing Address
• Vehicle/Battery Details (brand, model, serial number)
• Purchase Invoice/Proof
• Warranty Registration Information

b) Technical Information

Collected automatically when visiting our website:

• IP address
• Browser type
• Device information
• Pages visited
• Cookies and similar tracking technologies

We do not collect any payment card details directly. All payments (if applicable) are processed through secure third-party gateways.

2. How We Use Your Information

We use your information to:

• Verify warranty eligibility
• Register warranty and maintain warranty records
• Provide customer service and support
• Communicate updates about warranty status
• Send service reminders, safety alerts, or renewal notifications
• Improve website performance and user experience
• Prevent fraud, misuse, or unauthorized access

We may also send marketing or promotional messages only if you have opted in. You may unsubscribe at any time.

3. Sharing of Information

We do not sell or trade your personal data.

We may share information only with:

• Authorized service partners
• Battery manufacturers or distributors
• Payment gateway providers
• IT or technical service providers
• Legal and regulatory authorities (if required by law)

All partners are required to follow strict confidentiality and data-protection standards.

4. Data Protection & Security

We implement appropriate security measures to safeguard your information, including:

• Secure servers
• Encrypted data transmission
• Limited access controls

While we take all reasonable precautions, no method of transmission over the Internet is 100% secure. You use the website at your own risk.

5. Cookies

Our website may use cookies and similar tools to:

• Improve website functionality
• Analyse browsing behaviour
• Store session preferences

You can disable cookies through your browser settings, although some site features may not function properly.

6. Data Retention

We retain personal information only as long as necessary for:

• Warranty service
• Legal compliance
• Customer support

Once information is no longer required, it will be securely deleted.

7. Links to External Websites

Our website may contain links to third-party websites. We are not responsible for their content, privacy policies, or practices.

8. Your Rights

Depending on applicable laws, you may:

• Request access to your data
• Update or correct personal details
• Request deletion (subject to warranty and legal restrictions)
• Opt out of marketing communications

To raise any request, contact us through the email provided below.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any revisions will be published on this page with the updated date.

Continuing to use our website after changes means you accept the updated terms.

11. Contact Information

For concerns, clarification, updates, or complaints regarding this policy, you may contact:

Policy Care
Customer Support Team
Email: sales@policycare.org.in
Phone: 7048674000